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Teams Telephony Administrator

Enabled
Versionv1
Date Added2026-06-21
Categorycollaboration
Assignment Modeallowed
Built-inYes
Template IDaa38014f-0993-46e9-9b45-30501a20909d

Description

Manage voice and telephony features and troubleshoot communication issues within the Microsoft Teams service.

Details

Assign the Teams Telephony Administrator role to users who need to do the following tasks:

  • Manage voice and telephony, including calling policies, phone number management and assignment, and voice applications
  • Troubleshoot user call quality issues using advanced tools
  • Access, monitor, and troubleshoot tenant call quality and reliability using data exposed in the Call Quality Dashboard (CQD), including the users who are impacted by poor call quality
  • View user profile page
  • Create and manage support tickets in Azure and the Microsoft 365 admin center

Directory Actions10

  • microsoft.azure.serviceHealth/allEntities/allTasks
  • microsoft.azure.supportTickets/allEntities/allTasks
  • microsoft.directory/authorizationPolicy/standard/read
  • microsoft.office365.serviceHealth/allEntities/allTasks
  • microsoft.office365.skypeForBusiness/allEntities/allTasks
  • microsoft.office365.supportTickets/allEntities/allTasks
  • microsoft.office365.usageReports/allEntities/allProperties/read
  • microsoft.office365.webPortal/allEntities/standard/read
  • microsoft.teams/callQuality/allProperties/read
  • microsoft.teams/voice/allProperties/allTasks

Graph API Permissions45

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

  • Bookings.Manage.All
  • Bookings.Read.All
  • Bookings.ReadWrite.All
  • BookingsAppointment.ReadWrite.All
  • ChangeManagement.Read.All
  • Channel.Create
  • Channel.Delete.All
  • Channel.ReadBasic.All
  • ChannelMember.Read.All
  • ChannelMember.ReadWrite.All
  • ChannelMessage.Read.All
  • ChannelSettings.Read.All
  • ChannelSettings.ReadWrite.All
  • Directory.Read.All
  • Policy.Read.All
  • Reports.Read.All
  • ReportSettings.Read.All
  • RoleManagement.Read.CloudPC
  • Schedule.Read.All
  • Schedule.ReadWrite.All
  • SchedulePermissions.ReadWrite.All
  • ServiceActivity-Exchange.Read.All
  • ServiceActivity-Microsoft365Web.Read.All
  • ServiceActivity-OneDrive.Read.All
  • ServiceActivity-Teams.Read.All
  • ServiceHealth.Read.All
  • ServiceMessage.Read.All
  • ServiceMessageViewpoint.Write
  • Team.Create
  • Team.ReadBasic.All
  • TeamMember.Read.All
  • TeamMember.ReadWrite.All
  • TeamsActivity.Read
  • TeamsActivity.Send
  • TeamsAppInstallation.ReadWriteAndConsentForTeam
  • TeamSettings.Read.All
  • TeamSettings.ReadWrite.All
  • TeamsPolicyUserAssign.ReadWrite.All
  • TeamsResourceAccount.Read.All
  • TeamsTab.Create
  • TeamsTab.Read.All
  • TeamsTab.ReadWrite.All
  • TeamsTelephoneNumber.Read.All
  • TeamsTelephoneNumber.ReadWrite.All
  • TeamsUserConfiguration.Read.All