Teams Communications Support Specialist

Description

Can troubleshoot communications issues within Teams using basic tools.

Details

Users in this role can troubleshoot communication issues within Microsoft Teams & Skype for Business using the user call troubleshooting tools in the Microsoft Teams & Skype for Business admin center. Users in this role can only view user details in the call for the specific user they have looked up.

Directory Actions6

• microsoft.azure.serviceHealth/allEntities/allTasks
• microsoft.directory/authorizationPolicy/standard/read
• microsoft.office365.serviceHealth/allEntities/allTasks
• microsoft.office365.skypeForBusiness/allEntities/allTasks
• microsoft.office365.webPortal/allEntities/standard/read
• microsoft.teams/callQuality/standard/read

Graph API Permissions25

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

• Bookings.Read.All
• ChangeManagement.Read.All
• Channel.ReadBasic.All
• ChannelMember.Read.All
• ChannelMessage.Read.All
• ChannelSettings.Read.All
• Directory.Read.All
• Policy.Read.All
• RoleManagement.Read.CloudPC
• Schedule.Read.All
• ServiceActivity-Exchange.Read.All
• ServiceActivity-Microsoft365Web.Read.All
• ServiceActivity-OneDrive.Read.All
• ServiceActivity-Teams.Read.All
• ServiceHealth.Read.All
• ServiceMessage.Read.All
• ServiceMessageViewpoint.Write
• Team.ReadBasic.All
• TeamMember.Read.All
• TeamsActivity.Read
• TeamSettings.Read.All
• TeamsResourceAccount.Read.All
• TeamsTab.Read.All
• TeamsTelephoneNumber.Read.All
• TeamsUserConfiguration.Read.All