Service Support Administrator

Description

Can read service health information and manage support tickets.

Details

Users with this role can open support requests with Microsoft for Azure and Office 365 services, and view the service dashboard and message center in the Azure portal and Office 365 admin portal.

Directory Actions6

• microsoft.azure.serviceHealth/allEntities/allTasks
• microsoft.azure.supportTickets/allEntities/allTasks
• microsoft.office365.network/performance/allProperties/read
• microsoft.office365.serviceHealth/allEntities/allTasks
• microsoft.office365.supportTickets/allEntities/allTasks
• microsoft.office365.webPortal/allEntities/standard/read

Graph API Permissions10

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

• ChangeManagement.Read.All
• Directory.Read.All
• NetworkAccess-Reports.Read.All
• ServiceActivity-Exchange.Read.All
• ServiceActivity-Microsoft365Web.Read.All
• ServiceActivity-OneDrive.Read.All
• ServiceActivity-Teams.Read.All
• ServiceHealth.Read.All
• ServiceMessage.Read.All
• ServiceMessageViewpoint.Write