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Microsoft Hardware Warranty Specialist

Enabled
Versionv1
Date Added2026-06-21
Categoryother
Assignment Modeallowed
Built-inYes
Template ID281fe777-fb20-4fbb-b7a3-ccebce5b0d96

Description

Create and read warranty claims for Microsoft manufactured hardware, like Surface and HoloLens.

Details

Users with this role can do the following tasks:

  • Create new warranty claims for Microsoft manufactured hardware, like Surface and HoloLens
  • Read warranty claims that they created
  • Read and update existing shipping addresses
  • Read shipping status for open warranty claims they created
  • Create and manage service requests in the Microsoft 365 admin center

Directory Actions6

  • microsoft.hardware.support/shippingAddress/allProperties/read
  • microsoft.hardware.support/warrantyClaims/createAsOwner
  • microsoft.office365.supportTickets/allEntities/allTasks
  • microsoft.office365.webPortal/allEntities/standard/read
  • microsoft.hardware.support/shippingStatus/allProperties/read
  • microsoft.hardware.support/warrantyClaims/allProperties/read

Graph API Permissions1

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

  • Directory.Read.All