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Microsoft Hardware Warranty Administrator

Enabled
Versionv1
Date Added2026-06-21
Categoryother
Assignment Modeallowed
Built-inYes
Template ID1501b917-7653-4ff9-a4b5-203eaf33784f

Description

Create and manage all aspects warranty claims and entitlements for Microsoft manufactured hardware, like Surface and HoloLens.

Details

Users with this role can do the following tasks:

  • Create new warranty claims for Microsoft manufactured hardware, like Surface and HoloLens
  • Search and read opened or closed warranty claims
  • Search and read warranty claims by serial number
  • Create, read, update, and delete shipping addresses
  • Read shipping status for open warranty claims
  • Create and manage service requests in the Microsoft 365 admin center
  • Read Message center announcements in the Microsoft 365 admin center

Directory Actions6

  • microsoft.hardware.support/shippingAddress/allProperties/allTasks
  • microsoft.hardware.support/shippingStatus/allProperties/read
  • microsoft.hardware.support/warrantyClaims/allProperties/allTasks
  • microsoft.office365.messageCenter/messages/read
  • microsoft.office365.supportTickets/allEntities/allTasks
  • microsoft.office365.webPortal/allEntities/standard/read

Graph API Permissions3

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

  • ChangeManagement.Read.All
  • Directory.Read.All
  • ServiceMessage.Read.All