Kaizala Administrator

Description

Can manage settings for Microsoft Kaizala.

Details

Users with this role have global permissions to manage settings within Microsoft Kaizala, when the service is present, as well as the ability to manage support tickets and monitor service health. Additionally, the user can access reports related to adoption & usage of Kaizala by Organization members and business reports generated using the Kaizala actions.

Directory Actions4

• microsoft.directory/authorizationPolicy/standard/read
• microsoft.office365.serviceHealth/allEntities/allTasks
• microsoft.office365.supportTickets/allEntities/allTasks
• microsoft.office365.webPortal/allEntities/standard/read

Graph API Permissions6

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

• ChangeManagement.Read.All
• Directory.Read.All
• Policy.Read.All
• ServiceHealth.Read.All
• ServiceMessage.Read.All
• ServiceMessageViewpoint.Write