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Dynamics 365 Administrator

Enabled
Versionv1
Date Added2026-06-21
Categorycollaboration
Assignment Modeallowed
Built-inYes
Template ID44367163-eba1-44c3-98af-f5787879f96a

Description

Can manage all aspects of the Dynamics 365 product.

Details

Users with this role have global permissions within Microsoft CRM Online, when the service is present, as well as the ability to manage support tickets and monitor service health.

Directory Actions6

  • microsoft.azure.serviceHealth/allEntities/allTasks
  • microsoft.azure.supportTickets/allEntities/allTasks
  • microsoft.dynamics365/allEntities/allTasks
  • microsoft.office365.serviceHealth/allEntities/allTasks
  • microsoft.office365.supportTickets/allEntities/allTasks
  • microsoft.office365.webPortal/allEntities/standard/read

Graph API Permissions9

Microsoft do not provide a direct mapping between Directory actions and Graph API permissions, despite this being necessary for delegated (interactive) access. MSAdminRoles.com has meticulously compiled a list of the Graph API permissions that each built-in admin role enables you to utilise. Please note this listing is not 100% accurate. Graph API permissions and Entra RBAC operate as two independent authorisation planes and do not map to each other on a one-to-one basis.

  • ChangeManagement.Read.All
  • Directory.Read.All
  • ServiceActivity-Exchange.Read.All
  • ServiceActivity-Microsoft365Web.Read.All
  • ServiceActivity-OneDrive.Read.All
  • ServiceActivity-Teams.Read.All
  • ServiceHealth.Read.All
  • ServiceMessage.Read.All
  • ServiceMessageViewpoint.Write